Responsible Gaming with 313
At 313, we believe the best entertainment is entertainment that's healthy and in check. This page provides a comprehensive guide to help you play safely, responsibly, and in a balanced way.
What Is 313's Commitment to Responsible Gaming?
313 treats responsible gaming as a core part of our platform — not just a formality. We recognise that for a small number of users, online gaming can be difficult to keep in check. That's why we provide a range of tools and information to help every user manage their own experience.
We don't encourage excessive gaming. 313 is designed to be an enjoyable entertainment platform, not a source of stress. If at any point your experience starts to feel like a burden, we encourage you to pause and make use of the control tools we provide.
Recognising the Signs of Risky Behaviour
Knowing the early warning signs is an important first step. Take note if you experience any of the following while using 313 or any other platform.
- Feeling the need to play longer or spend more to get the same level of satisfaction.
- Neglecting work, family, or social responsibilities due to gaming.
- Gaming as an escape from emotional problems or the pressures of daily life.
- Feeling uncomfortable or anxious when unable to play.
- Borrowing money or selling belongings to fund gaming.
- Regularly exceeding self-imposed deposit limits.
- Chasing losses by placing larger bets.
- Hiding gaming activity or the amount spent from family.
How to Sensibly Set Time and Budget Limits
One of the most effective ways to enjoy online entertainment in a healthy way is to set clear limits before you start. This isn't a sign of weakness — it's a sign of mature self-control.
Daily or weekly deposit limit helps you stay in control of your spending. Set an amount that fits comfortably within your budget, and make sure it never cuts into essentials like rent, food, or bills.
Time Limit matters just as much. Decide how many hours a week you can dedicate to online entertainment, and stick to that limit. Use your phone's screen time feature as an extra reminder.
Remember, gaming should feel enjoyable. The moment it starts to feel like an obligation or a source of stress, that's your cue to take a step back.
Available Self-Control Tools
313 offers several self-control tools that you can use at any time through your account settings. These tools are designed to give you full control over your gaming experience.
Set a maximum daily, weekly, or monthly deposit amount in MYR (RM). Limits take effect immediately and cannot be raised right away — giving you time to think it through.
Choose to take a short break from the platform — 24 hours, 7 days, or 30 days. During the break period, your account will be locked from game access. This is useful when you feel like you just need a breather.
If you feel you need to step away for a longer period, you can request a self-exclusion through 313 customer support. Your account will be temporarily closed for the duration you specify.
To activate any of these features, log in to your account or contact 313 customer support at [email protected].
Protection for Minors
The 313 platform is for users aged 18 and above only. We take serious steps to prevent access by minors, including identity verification during registration.
If you are a parent or guardian, we encourage you to use parental control software on shared devices and to have an open conversation with your children about responsible internet use.
If you suspect that a minor has accessed the 313 platform without authorisation, please contact us immediately so we can take the appropriate action.
Life Balance & Getting Help When You Need It
Online entertainment should be a small part of a balanced life — not the main focus. 313 encourages all users to keep their priorities in order, including quality time with family, physical activity, work, and adequate rest.
If you or someone you know is struggling with gaming control, don't hesitate to seek professional help. It takes courage, not weakness. You can reach out to a counsellor or local support organisation in Malaysia that offers free or subsidised counselling services.
The 313 support team is also on hand to help you access self-control tools or provide more information about available support resources. Reach us at [email protected] or visit FAQ page for more information.